Introduction

The impact of globalisation is felt by every sector of the Indian economy. While the economy is experiencing an average growth of 7% per annum, businesses today are required to operate in a highly competitive and continuously changing business environment. To continue to maintain a level of growth and achieve operational efficiency, the focus must be on aligning People, Process & Technology. People, Process & Technology

People

1. Having effective organisational structure with clearly defined roles and responsibilities
2. Development and retention of good people
3. Encouraging entrepreneurial behaviour
4. Establishing a good performance matrix

Process

1. Simple and clearly defined processes that can adapt to business changes.
2. Processes that cut across business functions and integrate them
3. Automating inter- and intra-enterprise processes to enhance efficiency and accuracy
4. Sharing and leveraging procedures across the enterprise

Technology

1. Having right technology in place which is scalable, reliable, maintainable, and available 24/7
2. Consolidating, then integrating
3. Adapting to rapidly changing technology environment
4. Having an effective document repository/knowledge management capability