In this competitive and continuously changing business environment, Information Technology has become an integral part of an organization and is a key enabler for achieving business objectives. However many a times, organization embarking on major IT initiatives like ERP implementation are faced with numerous challenges for which they neither have resources nor the right skills. Some of the challenges faced are the ERP implementation did not deliver to the expectations, users resistance to change, key users leave the organization without proper handover, roles disruption, lack of commitment, limited information or misinformation given by vendors resulting in costs escalation and user dissatisfaction. This is further compounded by the cost of proprietary software, whereby you spend millions of rupees without achieving the desired results. The first step in any software implementation is having a clear understanding of the business processes you want to automate and why? Aligning your business needs to software and IT through process management is the key to selecting and implementing right software. While considering off-the-shelf software for your business, consider Open Source software as there are a myriad of excellent solution available that are not proprietary in nature and have good commercial and / or community based support.